Return Policy
Return Policy - Luptator Athletics
At Luptator Clothing, we are dedicated to ensuring that you are completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations. In such cases, our return policy is designed to be straightforward and customer-focused.
Return and Exchange Conditions...
- Time Frame: Returns or exchanges can be made within 30 days from the date of purchase. We believe this provides ample time for you to evaluate your purchase.
- Condition of the Product: To be eligible for a return or exchange, items must be in the same condition that you received them. This means unworn, unwashed, and with all original tags and packaging intact. Unfortunately, we cannot accept returns on items that do not meet these conditions.
- Proof of Purchase: A receipt or proof of purchase is required to complete your return or exchange.
- Initiating a Return: To initiate a return, please contact our customer service team with your order number and the reason for the return. We will provide you with detailed instructions on how to proceed.
- Shipping the Return: Customers are responsible for shipping costs for returning the item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
- Refund Processing: Once we receive and inspect the returned item, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
- Defective or Damaged Items: If you need to exchange an item due to a defect or damage, we will replace the item at no additional cost. Please contact our customer service for assistance.
- Size or Style Exchange: If you wish to exchange an item for a different size or style, please return the original item for a refund and place a new order for the desired item.
Additional Information...
- Sale Items: Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
- Customer Service: Our customer service team is available to assist you with any questions or concerns regarding our return policy. We strive to make your shopping experience with Luptator Clothing as seamless and positive as possible.